Electronic Arts has retracted the Bioware Social Network ban on a user who questioned if Bioware had ‘sold their souls to the EA devil’.
As we wrote on Friday, the forum ban then rippled through Electronic Arts’ DRM system and blocked user v_ware from being able to play Dragon Age 2 at all.
‘Now I’ve got a dead game for 50 euros,’ said v_ware at the time.
Despite the fact that moderators repeatedly told v_ware that the ban was not a mistake and that the Dragon Age 2 block was in accordance with the terms of service, EA now claims that the extent of the block was a mistake.
‘Unfortunately, there was an error in the system that accidentally suspended your entire EA account.’ EA’s Senior Director of Customer Support, Boyd Beasley, wrote. ‘Immediately upon learning of the glitch, we have restored the entire account and apologize for the inconvenience this may have caused while accessing other areas of the EA service.’
EA continues to stand by the forum ban itself however, which lasted 72 hours and was issued on account of ‘inappropriate language’, according to RPS.