Some Kudos for BioWare Customer Service

We have seen a lot of posts about Bioware being evil and SWToR support being horrible. We’ve even published quite a few of those complaints here on the site. But now we’ve found another good example of BioWare staff doing something good.

Some players have received automated responses from the CSR team saying their account is suspended for spamming or other violations of the terms of use but they don’t provide any information on what they did. When these players then contact the customer service team to get more clarification on what they did wrong, they sometimes receive the same automated-type message back.

But here’s a player who feels he was wrongfully banned, wrote to BioWare customer service to try to find out what he did wrong (and avoid doing it again) and he got a positive response.

BioWare admitted they made a mistake, removed the ban and compensated the player with some free game time. Way to go BioWare! Kudos to you for making right your wrong.

Lisa Mason

Lisa has been an avid gamer since she was old enough to hold her first controller and a game writer for more than a decade. A child of the Nintendo generation, she believes they just don’t make games like they used to but sometimes, they make them even better! While consoles will always be her first love, Lisa spends most of her gaming time on the PC these days- on MMOs and first-person shooters in particular.