If you are a current or returning player of SWTOR and find your authenticator doesn’t work, your first though might be to panic. But don’t worry- there is a process you can go through to get your authenticator reset or replaced, if needed. You will be able to get back into your game once you prove who you are.
Here are the basic steps to take when your authenticator will not work:
Go to the official website.
Fill in your Display Name and Password.
Leave the Security Key Field empty.
Next, press [LogIn].
You will get an error screen. There will be a link that reads “Lost your security key?”
Click that link and follow the instructions. You will then get an email that prompts you to reset your security key.