SWTOR Producer Keith Kanneg’s update about long maintenance situation

Keith Kanneg had a rough star as new game producer for SWTOR. Yesterday he had to handle the first majoer issue since he started his job, as the BioWare team had to expand the maintenance window for  Patch 5.2.1.

Maintenance: May 2nd, 2017 | 05.02.2017, 02:46 PM

Hey everyone,

Wow, what a day trying to get everyone back in the game! As you already know, maintenance today has not gone as planned. So, I felt it was important to jump in and discuss what’s transpired and what’s going on.

First, during our initial validation steps this morning, anyone using BitRaider to update the SWTOR client quickly discovered nothing was actually downloaded. This delayed the opening by about an hour.

Second, as soon as we were ready to verify everything was working properly (around 11:30am CT), we found we couldn’t connect to the game and were receiving a Login Server is unavailable message. Unfortunately, this was a Datacenter wide issue, preventing access to more than just SWTOR. It took a while to identify what was causing the issue, so they were unable to provide all of us with an ETA.

Third, we now have access to the game, and everyone should be able to patch their clients, but we are still having connection issues with the back-end services. Again, we don’t have an ETA on full resolution, yet.

I sincerely apologize for all the delays today. I’ve already had discussions with all the teams involved and it remains my personal goal to have any SWTOR maintenance complete early; not be delayed like what happened today.

Thanks for your understanding and patience with us today!

—Keith

 

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